Device Support
Device Support
Technical support will be provided to students through a service-desk set up in school before and after school on a daily basis.
- Troubleshooting of device issues
- Solve connectivity issues
- Fortnightly collection of faulty devices to be sent via courier for repairs
Students are required to book a slot prior to attending the clinic. The device clinic hours are as follows:
| Device Clinic Hours | Days |
|---|---|
| 7.00am – 7.40am | Monday, Wednesday, Friday |
| 2.00pm – 2.50pm | Tuesday, Thursday |
The device clinic hours will be reviewed and revised termly.
Should students need help outside device clinic hours for password reset and other matters, please log a ticket via Freshdesk.
Apple Authorized Service Centres
There will be a fortnightly collection of faulty devices that will be sent via courier to the apple authorised service centres for repairs. The devices sent through the school may take between 1-3 weeks for repairs, depending on the extent of the damage.
If the device has a hardware issue, please make an appointment through https://getsupport.apple.com. Below is the list of Apple Authorised Service Centres that you may visit if you need to send the device for immediate repairs.
| No. | Service Centre Location | Service Centre Number | Service Centre Email | Service Centre Operating Hours |
|---|---|---|---|---|
| 1. | A.LAB @ Plaza Singapura (260m from Dhoby Ghaut MRT) | 6784 1318 | a.lab@alab.sg | Mon – Sat: 1100 – 1930 Sun: 1000 – 1800 (Collection till 1930) |
| 2. | QCD Technology @ Wheelock (190m from Orchard MRT) | 6555 0500 | support_wheelock@qcd-tech.com | Mon – Fri: 1100 – 1800 |
| 3. | QCD Technology @ Westgate (450m from Jurong East MRT) | 6515 2010 | support_westgate@qcd-tech.com | Mon – Fri: 1000 – 1800 |
| 4. | Apple Retail Store @ Jewel Changi Airport (220m from Changi Airport MRT) | 1800 186 1087 | https://getsupport.apple.com | Mon – Thu: 1100 – 2100 Fri – Sun: 1100 – 2200 |
| 5. | Apple Retail Store @ Orchard Road (400m from Orchard MRT) | 1800 699 2824 | https://getsupport.apple.com | Mon – Sun: 1000 – 2200 |
| 6. | Apple Retail Store @ Marina Bay Sands (220m from Bayfront MRT) | 1800 407 4949 | https://getsupport.apple.com | Mon – Sun: 1000 – 2200 |
Devices sent by parents/students directly to the service centres will not be subjected to the same courier pickup services offered through the school’s service desk.
Device Contractor Information
Should you have any queries about the device and warranty, you may contact the device contractor directly.
For insurance claim, please contact the Insurer B for the insurance form and cc pdlpapple@asiapac.com.sg. The contact details are as seen below:
Updated as of 20 December 2021