Device Support

Students can approach IT staff for technical support during recess times at the Device Clinic daily.

Troubleshooting of device issues
Solving connectivity issues
Fortnightly collection of faulty devices to be sent via courier for repairs

Students are required to book a slot prior to attending the clinic. Device Clinic hours are as follows:

Device Clinic Hours	Terms	Days
10:40am to 12:20pm	Terms 1 and 2	Monday, Wednesday, Friday
10:40am to 12:20pm	Terms 3 and 4	Tuesday, Thursday

The Device Clinic hours will be reviewed and revised termly.

Should students need help outside device clinic hours for password resets or other matters, please log a ticket via Freshdesk.

Apple Authorized Service Centres

There will be a fortnightly collection of faulty devices that will be sent via courier to Apple Authorised Service Centres for repairs. The devices sent through the school may take between 6-8 weeks for repairs, depending on the extent of the damage.

If the device has a hardware issue, do make a Device Clinic appointment first for our school staff to assess the device and advise on the best course of action.

If needed, you may make an appointment with Apple directly through https://getsupport.apple.com.

Below is the list of Apple Authorised Service Centres that you may visit if you need to send the device for immediate repairs.

No.	Service Centre Location	Service Centre Number	Service Centre Email	Service Centre Operating Hours
1.	QCD Technology @ Westgate (450m from Jurong East MRT)	6515 2010	support_westgate@qcd-tech.com	Mon – Fri: 1000 – 1800
2.	Apple Retail Store @ Jewel Changi Airport (220m from Changi Airport MRT)	1800 186 1087	https://getsupport.apple.com	Mon – Thu: 1100 – 2100 Fri – Sun: 1100 – 2200
3.	Apple Retail Store @ Orchard Road (400m from Orchard MRT)	1800 699 2824	https://getsupport.apple.com	Mon – Sun: 1000 – 2200
4.	Apple Retail Store @ Marina Bay Sands (220m from Bayfront MRT)	1800 407 4949	https://getsupport.apple.com	Mon – Sun: 1000 – 2200

Devices sent by parents/students directly to the service centers will not be subjected to the same courier pickup services offered through the school’s service desk.

Device Contractor Information

Should you have any queries about the device and warranty, you may contact the device contractor directly.

For insurance claim, please contact the Insurer B for the insurance form and cc pdlpapple@asiapac.com.sg. The contact details are as seen below:

Student Device Information Kit

Click Here
This information kit contains useful information meant for parents/students pertaining to their PDLP devices procured from the PDLP device bulk tender

Updated as of 20 January 2025.